As one of the leading countries in adapting the shared services industry in Asia, the Philippines is a global competitor, attracting an increasing international market. The uptick in its global position has been a major cause for the expansion of the shared services industry, to a great advantage to its economy.

"This book proposes a five-step approach that is necessary to achieve the objectives of shared services. It also introduces five levers that are vital for maximizing the financial and non-financial benefits available in the country, at both regional and global levels. These levers have been continuously supported by extensive ongoing research and industry experiences across Europe and Asia. Furthermore, knowledge from industry professionals over the past two decades, combined with case studies, reveals new insight into tools, approaches and experiences that will guide leaders of shared services towards its full and new potential with a greater chance of success.